body language

Eye contact: The more the better, up to visual intrusiveness.
Facial expression: Be lively, smile a lot, look interested.
Head movements: Nod to show interest, keep your chin up.
Gestures: Be expressive and open, without overdoing it.
Posture: Stand erect, lean forward to show interest, lean back to be informal.
Proximity and orientation: Get as close as you can to people without crowding.
Bodily contact: Touch as often as you can without causing offense.
Appearance and physique: Go for color in dress, fitness in physique.
Timing and synchronization: Speed up your activities to just before the point of inefficiency

Streamlining fundamentals

1) Process to be streamlined needs to be chosen based on how valuable it is to the organization
2) Mistake to improve too many processes at one time
3) Good database to measure performance of current process should be in place before you make changes to the process
4) The way to begin is to ask whether the process is essential to the organization
simplication is better than computerization
5) Simplification is better than computerization
6) the real value of a process is how well it interacts with the other processes
7) the best designed process is worthless if it is not accepted by the people using it
8) excellent communication and trust are key elements in making the streamlined process methodology a success
9) the executive team needs to understand and fully support the SPI methodology and output from the process improvement team
10) external customer is the one who defines what the output from the process needs to be
11) combination of process and internal customer requirements must provide the organization with the best overall value internal customers desires may not be honored unless they add value to the organization
12) key process improvement indicators are increased external customer satisfaction, reduced output costs, reduced cycle time and increased employee morale
13) risks have to be understood before any changes are made to the process
14) employees assigned to the pit should enjoy reduced workload of 20 to 40 percent
15) variation in the cycle time and output quality should be minimized

Throughput

Throughput is the rate at which a system achieves its desired goal
Throughput is a measure of effectiveness of your value stream

Dollar throughput: measure of how quickly your overall business system creates a dollar of profit
Unit throughput: measure of how much time it takes to create an additional unit for sale
Satisfaction throughput: measure of how much time it takes to create a happy satisfied customer.

Value creation

Economic values for consideration when making a purchase:

Efficacy: How well does it work
Speed: How quickly does it work
Reliability: can i depend on it to do what i want
ease of use: how much effort does it require
flexibility: how many things does it do
status: how does it affect the way others perceive me
aesthetic appeal: how attractive or otherwise aesthetically pleasing is it
emotion: how does it make me feel
cost: how much do i have to give up to get this

Economic values

Values to consider before purchase:
Efficacy: How well does it work
Speed: How quickly does it work
Reliability: Can I depend on it to do what I want
Ease of use: How much effort does it require
Flexibility: How many things does it do
Status: How does it affect the way others perceive of me
Aesthetic appeal: How attractive or otherwise aesthetically pleasing is it
Emotion: How does it make me feel
Cost: How much do I have to give up to get this

Decision

Collect just enough information to make an informed decision and commit to it.
Life doesnt stop if you refuse to choose, world will move forward and you may choose to abdicate by choosing default.

Priming

Priming is a method of consciously programming your brain to alert you when particular information is present in your environment.
One of the fasinating ramifications of our brain's pattern matching function is that we are constantly scanning the environment for some useful information
Before reading, find out why you want to read this material and what kind of information you are looking for.
After defining your purpose, pick up the book and flip it through quickly.
The process only takes a few minutes but the impact it has on your reading speed is profound.
Brain filters out unnecessary.