Streamlining fundamentals

1) Process to be streamlined needs to be chosen based on how valuable it is to the organization
2) Mistake to improve too many processes at one time
3) Good database to measure performance of current process should be in place before you make changes to the process
4) The way to begin is to ask whether the process is essential to the organization
simplication is better than computerization
5) Simplification is better than computerization
6) the real value of a process is how well it interacts with the other processes
7) the best designed process is worthless if it is not accepted by the people using it
8) excellent communication and trust are key elements in making the streamlined process methodology a success
9) the executive team needs to understand and fully support the SPI methodology and output from the process improvement team
10) external customer is the one who defines what the output from the process needs to be
11) combination of process and internal customer requirements must provide the organization with the best overall value internal customers desires may not be honored unless they add value to the organization
12) key process improvement indicators are increased external customer satisfaction, reduced output costs, reduced cycle time and increased employee morale
13) risks have to be understood before any changes are made to the process
14) employees assigned to the pit should enjoy reduced workload of 20 to 40 percent
15) variation in the cycle time and output quality should be minimized